Refund policy

Return & Refund Policy

Effective Date: 01-05-2026

Welcome to AP Creative Hub. By purchasing any product from our store, you agree to the terms outlined in this policy.

1. Nature of Products

All products sold on AP Creative Hub are digital products, including but not limited to:

  • Shopify themes and templates
  • eCommerce resources
  • Digital assets and educational materials

These products are delivered electronically in formats such as ZIP files, PDFs, or other digital formats.

2. No Refund Policy

Due to the intangible and non-returnable nature of digital products:

  • All sales are final
  • We do not offer refunds, returns, or exchanges once a purchase is completed

Once a product has been:

  • Downloaded
  • Accessed
  • Delivered via email or download link

It is considered used, and therefore non-refundable

3. Exceptions to Refund Policy

We may, at our sole discretion, provide a refund only under the following conditions:

a. Corrupted or Defective Files

  • The product file is damaged, incomplete, or cannot be opened

b. Incorrect Product Delivery

  • You receive a file that is different from what was described

Conditions for Refund Requests

To be eligible:

  • You must contact us within 48 hours of purchase
  • You must provide:
    • Proof of purchase
    • Clear explanation of the issue
    • Supporting evidence (screenshots/video)

We will first attempt to:

  • Resolve the issue
  • Provide a working file

A refund will only be issued if the issue cannot be resolved.

4. Non-Refundable Situations

Refunds will NOT be provided for:

  • Change of mind after purchase
  • Lack of technical knowledge
  • Failure to read product description
  • Incompatibility with your store setup (if clearly mentioned)
  • Accidental purchases
  • Delays caused by payment processors like PayPal or banks
  • Refusal to use provided support

5. Download Responsibility

It is your responsibility to:

  • Download and store your files securely
  • Ensure your email address is entered correctly

We are not responsible for:

  • Lost files after delivery
  • Incorrect email submissions

6. Disputes & Chargebacks

We strongly encourage you to contact us before initiating any dispute

If a dispute is filed:

  • We reserve the right to:
    • Provide evidence of digital delivery
    • Suspend your access to products
    • Restrict future purchases

Fraudulent disputes may lead to:

  • Permanent ban from our platform

7. Support Policy

We provide:

  • Basic support only (guidance and clarification)

We do NOT provide:

  • Installation services
  • Customization
  • Technical development work

Support limitations are not a valid reason for refund

8. Policy Updates

We reserve the right to update or modify this policy at any time.

Changes will be effective immediately upon posting.

9. Contact Us

If you have any questions regarding this policy, please contact:

  • 📧 Email: contact.apcreativehub@gmail.com
  • 🕒 Response Time: 24–48 hours