Thank you for shopping at AP Creative Hub. This policy outlines our approach regarding refunds and cancellations for digital product purchases made through our Services.
1. Refund Policy
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No Refunds on Digital Products
Due to the nature of digital goods, all sales are final. Once a Shopify template or any other digital product has been downloaded, accessed, or delivered, it is considered “used,” and we cannot offer refunds, exchanges, or cancellations. This applies to all digital content available on Creative Hub, including but not limited to Shopify themes, website templates, UI kits, and downloadable resources. -
Review Before Purchase
We strongly encourage you to carefully review product descriptions, live demos, and compatibility notes before making a purchase. -
Exceptional Circumstances
In rare situations where a digital product is proven to be faulty, corrupted, or unusable, we may provide a refund or an appropriate alternative solution. Each case will be individually reviewed, and issuing a refund remains at the sole discretion of our team.-
To be eligible, you must provide valid proof (e.g., screenshots, error logs, or a screen recording) of the issue.
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2. Cancellation Policy
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Digital Products Cannot Be Cancelled After Delivery
Once your order has been confirmed and the digital product has been delivered (via download link or account access), the purchase cannot be cancelled. -
Pre-Delivery Cancellation
If you placed an order by mistake and the product has not yet been delivered or accessed, you may request a cancellation by contacting us immediately. Approval will be at our discretion.
3. Get in Touch
If you experience any problems with your purchase or have concerns about a product, please reach out to us at:
📩 apcreativehub.com@gmail.com
We are committed to supporting our customers and will do our best to resolve your concern quickly.
4. Non-Applicability
This Refund & Cancellation Policy does not override or affect any rights you may have under applicable consumer protection laws.
5. Policy Updates
We reserve the right to update or modify this Refund & Cancellation Policy at any time, without prior notice. Changes will take effect immediately once posted on this page. Continued use of our Services after any update constitutes your acceptance of the revised terms.
6. Acceptance
By placing an order through AP Creative Hub, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy in full.